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Thank you for your support of Eterea through your purchases. We want you to have a great experience with our products, so if your question is not answered in the FAQ please don’t hesitate contacting us by email or by calling our customer care line.<\/span><\/i>Please call +506 2100-2587 \u00a0or email care@etereacostarica.com with any related questions.<\/span><\/p>\n <\/p>\n <\/p>\n Q:<\/span><\/i> How do I know if my order went through?<\/span><\/p>\n A:<\/span><\/i> Once your order is placed, you will receive an email confirmation within 24 hours of time your order receipt.<\/span><\/p>\n Q:<\/span><\/i> What if I did not receive an email confirmation?<\/span><\/p>\n A:<\/span><\/i> Usually this means your email was invalid or your order did not process correctly. Please email <\/span>care@etereacostarica.com<\/span><\/a> to confirm your order.<\/span><\/p>\n Q:<\/span><\/i> What if my shipping address is different than the billing address?<\/span><\/p>\n A:<\/span><\/i> Check the box on the checkout page that notes your shipping is different than your billing address. It will allow you to fill out the correct information for the shipping address.<\/span><\/p>\n Q:<\/span><\/i> How do I track my order?<\/span><\/p>\n A:<\/span><\/i>You should receive an email when your order ships that contains your tracking number. If you haven’t received this email in 3 working days after your order has been placed, please email care@etereacostarica.com \u00a0with your order number and we would be happy to send you your EMS tracking number and status.<\/span><\/p>\n Q:<\/span><\/i> What if I get an error message about security issues?<\/span><\/p>\n A:<\/span><\/i> We assure you that our website checkout page is secure and all transactions are completely private and secure. Sometimes the security systems on personal computers are not compatible with the security used on our checkout page. If you are unable to place the order because of that, please email care@etereacostarica.com and we would be happy to assist you in placing your order.<\/span><\/p>\n Q:<\/span><\/i> What if I am unable to place my order through your website?<\/span><\/p>\n A: This is an uncommon occurrence, but if you are unable to place your order, please email care@etereacostarica.com and we will be happy to input your order a different way.<\/span><\/p>\n <\/p>\n <\/p>\n Q:<\/span><\/i> Do you ship internationally?<\/span><\/p>\n A:<\/span><\/i> Yes! We to most countries across the globe. Just follow the steps during the checkout process to get our products to your doorstep. Please scroll down to the <\/span>International Shipping<\/span> section for more info. If our website don’t support and ship to your country please email us to <\/span>care@etereacostarica.com<\/span><\/a> and we will do our best to deliver the product to you. <\/span><\/p>\n Q:<\/span><\/i> How long will it take to get my order?<\/span><\/p>\n A:<\/span><\/i> For International orders It will take approximately 2-5 \u00a0weeks to receive your order. For domestic orders it will take approximately 2-4 working days.<\/span><\/p>\n *<\/span>During high volume periods your order may need 1 or 2 more days to be processed and shipped.<\/span><\/i><\/p>\n <\/p>\n <\/p>\n Q:<\/span><\/i> Where do you ship internationally?<\/span><\/p>\n A:<\/span><\/i> We ship to most countries worldwide. Add a product to your cart to view all the available countries. <\/span><\/p>\n *If your country isn’t listed email us at care@etereacostarica.com and we will do our best to deliver the product to you.<\/span><\/i><\/p>\n Q:<\/span><\/i> How long will it take to receive an international order?<\/span><\/p>\n A:<\/span><\/i> It will take 2 to 3 business days to process your order and 3-5 weeks for it to arrive, depending on the country.<\/span><\/p>\n **NOTE** There are occasionally fees and duties that required for international shipments in the recipient country, and the customer is responsible for paying any such fees.<\/span><\/i><\/p>\n Q:<\/span><\/i> Is there tracking information for international shipments?<\/span><\/p>\n A:<\/span><\/i> Yes, we will provide you with a tracking number for your international shipments for you to see its progress as it gets to you! Many countries do a good job scanning and utilizing the tracking number, however, there are others who will not follow through with updating tracking information and this is out of our control.<\/span><\/p>\n Q:<\/span><\/i> Can I exchange an international order?<\/span><\/p>\n A:<\/span><\/i> Yes, however we do not cover any of the duties or taxes for exchanging or returning international orders. The customer is responsible to pay the shipping cost of the products to Eterea and Eterea is responsible to pay the shipping cost back to customer. <\/span><\/p>\n In case the customer received a defective product, Eterea will pay for the shipping cost from and to the customer. Eterea preserve the right to determine if the product is defective or not. <\/span><\/p>\n Before shipping any products back to Eterea please contact <\/span>care@etereacostarica.com<\/span><\/a> to receive an RA number. <\/span><\/p>\n Q: Can I return a product for an international order?<\/span><\/p>\n A: Yes, you can return a product 30 days after receiving the product. In case the product was defective the customer will receive full refund for it. Eterea preserve the right to determine if the product is defective or not. We will refund your money after the product was received and examined by Eterea. <\/span><\/p>\nOrdering<\/b><\/h2>\n
Shipping<\/b><\/h2>\n
International Shipping<\/b><\/h2>\n